Privacy Policy
Last updated 7 August 2026
This policy explains what Elliott's Blue Collar Plumbing ("we", "us") collects when you contact us or use our website and landing pages, how we use it, and the choices you have.
Who we are
Elliott's Blue Collar Plumbing
734 Maltman Dr, Grass Valley, CA 95945
Phone (530) 263-1348
CSLB Licence #995162 · C36 Plumbing
Information we collect
When you submit a form or call us, we collect what you give us:
- Name
- Phone number
- Email address, if you provide one
- Service address or ZIP code
- What you tell us about the work you need
We also collect limited technical information automatically, including IP address, browser and device type, pages viewed, and the advertisement or link that brought you to us.
Text messages and phone calls
By providing your phone number you agree that Elliott's Blue Collar Plumbing may contact you by phone call and text message about your service request, including scheduling, confirmations and follow-up.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services.
We do not sell or share mobile opt-in information or consent with third parties for their own marketing purposes.
How we use your information
- To respond to your request and schedule work
- To provide estimates and complete jobs
- To contact you about your service, including by phone, text and email
- To keep records required for our licence and for warranty purposes
- To understand which advertising brings customers to us
Advertising and analytics
Our landing pages may use advertising and measurement tools from Meta (Facebook and Instagram) and Google. These tools use cookies and similar technologies to tell us that an ad led to a visit or an enquiry, and to help show relevant ads. They may receive technical information such as IP address, device type and pages viewed.
You can control ad personalisation through Meta's ad settings and Google's ad settings, and you can control cookies in your browser settings.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us operate, and only so they can do that work:
- Our customer relationship and scheduling software, which stores your contact details and our correspondence with you
- Telephone and text messaging providers, so we can call and message you
- Advertising and analytics providers, as described above
We may also disclose information where required by law, or to protect our rights, safety or property.
How long we keep it
We keep enquiry and customer records for as long as needed to provide the service, meet legal and licensing obligations, and support any warranty on work performed. You can ask us to delete your information at any time using the contact details above.
Your choices
- Reply STOP to any text message to stop text messages
- Ask us to stop contacting you by calling or emailing us
- Ask what personal information we hold about you, and ask us to correct or delete it
California residents
If you live in California you may have the right to know what personal information we collect about you, to request that we delete it, and to not be discriminated against for exercising those rights. We do not sell personal information. To make a request, call (530) 263-1348.
Children
Our services are not directed to children under 13 and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed.
Contact us
Questions about this policy, or about information we hold:
Elliott's Blue Collar Plumbing, 734 Maltman Dr, Grass Valley, CA 95945
(530) 263-1348